Chris Cooley and John Yerger, founders of MyHRConcierge, built their company to serve a big gap in the market when it comes to human resources and workforce management services. While their competitors offered online tools and phone access to call center representatives, John and Chris knew instinctively as business owners that there was a better way to serve clients.
They combined their understanding of business, workforce management and labor laws to build a customer-focused business model that delivers added-value to small-medium businesses across the U.S.
Our Customer-Focused Service Model
MyHRConcierge provides each of its clients with a dedicated HR Consultant to help them with all their HR needs. We believe personal service is the key to great customer service.
MyHRConcierge has designed its infrastructure to deliver flexible, affordable and effective services. For example, our infrastructure applies case management software to perform and track all customer interactions and service requests. This enables us to:
- Capture, store and deliver the support clients need when they face lawsuits or government
- Provide a more responsive and efficient service than many competitors
- Offer affordable prices for our services
- Quickly scale as our clients’ and channel partner’s businesses grow
About Chris Cooley
Chris is a Principal and Co-founder of MyHRConcierge. Chris primarily focuses on the firm’s marketing and business development efforts. Clients also rely on him as an HR and workforce management advisor who understands business from a variety of perspectives.
Prior to MyHRConcierge, Chris served as a C-level Financial and Accounting executive for venture capital-backed platform companies. In addition to his financial roles, he has also overseen HR and IT teams and worked closely with operations and sales. Chris brings solid experience with mergers and acquisitions including due diligence and the integration of more than a dozen companies.
Chris began his career in public accounting with Ernst & Young, where he served on both public and non-public engagements across numerous industries.
About John B. Yerger, SHRM-SCP
John is a Principal and Co-founder of MyHRConcierge. His primary focus is on operations and client development. With expertise in cross-functional operational strategies, John brings unique skills and knowledge that enable MyHRConcierge to deliver value to its clients. As an executive for national and international organizations, John has been counted on to create customer-focused, yet sustainable, scalable and efficient operations.
John has managed both start-up and high-growth companies. John also has extensive call center management and customer service delivery, purchasing, logistics and inventory control experience for some of the nation’s premier companies in the distribution and technology industries. He also participated in the acquisition, transition and implementation of one of the largest wireless broadband business units in the country.